Frequently Asked Support Questions
1. Phone Verification
How do I request the phone call?
On the phone verification page, make sure your phone number is correct and click "Call Now." The automated system will call your number and give you a code that you then enter on Free Titan Money.
I clicked call now, but I didn't receive a call.
Be sure that you do NOT include your country code when you enter your phone number.
2. Photo ID Verification
Why is my photo ID invalid?
If your photo ID is deemed invalid, it is likely for one of the following reasons:
- The ID you uploaded does not contain your birth date.
- The photo ID is unreadable.
- The photo ID is not in the image uploaded.
- The ID code is not in the image uploaded.
- The ID code is not handwritten.
- The ID code was digitally placed next to the ID.
3. Raked Hands
Do I earn raked hands when playing SnG and other Tournaments?
No, you do not earn raked hands while playing tournaments. You must play cash ring games to earn raked hands.
4. Eligible Countries
Is my country eligible for the free Titan bankroll?
The following countries are not eligible for our free bankroll offer:
Afghanistan, Australia, Belarus, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Estonia, France, Israel, Italy, Latvia, Lithuania, Moldova, Peru, Philippines, Poland, Romania, Serbia, Slovakia, Turkey, Ukraine, United States, Venezuela, Vietnam